Shipping policy
Shipping Policy
Snoopy Cozy partners with reliable shipping carriers who work with local delivery partners, allowing us to ship directly to your door and provide worldwide shipping.
You will be charged when your order is placed, and all payments are subject to verification and approval before shipping. Processing may take several days.
To help prevent fraud, orders with incorrect billing information or requiring additional verification may be delayed and/or cancelled.
Shipping Process
Each Snoopy Cozy order requires 2–3 business days to prepare before it is shipped.
Once your order has begun processing through our shipping department, we are unable to make changes to your order, including address changes.
We will only ship to the address provided at checkout.
We process and ship orders during business days only. Orders are not shipped on Saturdays, Sundays, or holidays.
Once your order has shipped, you will receive a Shipping Confirmation email with your tracking information.
For orders containing multiple items, products may be shipped separately and arrive on different dates if necessary.
Tracking
All orders are shipped with tracking information.
You will receive an email containing your tracking number once your order has been dispatched.
Please allow a few days for tracking information to update after shipment, as some carriers take time to update their systems.
If your order was placed more than 7 business days ago and you have not received tracking information, please contact us.
Deliveries
Shipping times vary depending on your location and carrier availability.
Estimated delivery times after shipping:
| Location | Shipping Time |
|---|---|
| United States | 9–12 Business Days |
| Canada | 9–12 Business Days |
| Europe | 9–12 Business Days |
| Australia & New Zealand | 9–12 Business Days |
| Mexico, Central America & South America | 9–12 Business Days |
Please note: Delivery estimates do not include the 2–3 business days required to prepare your order before it ships.
While we will do everything we can to ensure your order arrives on time, Snoopy Cozy cannot be held responsible for delays caused by circumstances outside of our control, including customs delays, holidays, severe weather, carrier delays, labor disputes, or other unexpected events.
Duties, Taxes, and Other Fees
International shipments may be subject to import taxes, duties, or customs fees depending on the destination country.
Any customs fees, duties, or taxes charged upon arrival are the responsibility of the customer.
Snoopy Cozy has no control over these charges and cannot predict the amount that may be required.
If a shipment is refused and returned, the customer is responsible for any import fees and return shipping costs.
Lost, Stolen, or Damaged Packages
Snoopy Cozy is not responsible for lost, stolen, or damaged packages after they have been marked as delivered by the shipping carrier.
If your tracking information shows that your package has been delivered but you have not received it, please contact the shipping carrier directly to file a claim.
We use tracking information and carrier delivery confirmation when reviewing any delivery issues or claims.
Wrong Address Disclaimer
Customers are responsible for providing accurate shipping information at checkout.
Orders are processed quickly, so we are unable to guarantee address changes after an order has been submitted.
If an order has already been processed or shipped, we cannot change the delivery address or retrieve the package.
Contact Us
We would love to hear your feedback, questions, or concerns.
Email:
snoopycozy1@outlook.com
We value your feedback and are always working to improve your shopping experience.